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Online Reputation

Synup Reviews: A Real Gap Between G2 and Capterra Ratings

Tony V
October 6, 2026
1 min read

Synup starts at $39 a month and has real, confirmed SMS review-request capability, including CRM and POS-triggered automatic texts. Its ratings tell two different stories depending on where you look: 4.5 stars from 325 reviews on G2, but only 4.1 from a much smaller sample of 17 on Capterra.

One of those Capterra reviews puts it plainly: “the process was horrible and billing was horrible.” Worth reading directly before deciding which rating to trust more.

One price, no billing surprises

Trophy Jar’s $9 then $29 pricing is the same number everywhere it’s shown, with SMS already included.

Transparent pricing, SMS included from day one: See Trophy Jar pricing

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