ServiceTitan’s review-request capability isn’t part of the core field-service platform most businesses buy it for. It lives inside **Marketing Pro, Reputation**, a separate paid add-on layered on top of the base subscription, confirmed directly on ServiceTitan’s own features page. It does support sending the request by SMS or email automatically after a job is completed, which is a genuinely solid feature.
The real cost question: a business already paying for ServiceTitan’s core platform pays again, on a separate line item, just to turn review requests on. That’s a meaningfully different proposition than a review tool priced for exactly one job from the start.
Trophy Jar doesn’t bundle review automation into a bigger platform and then charge extra for it, it’s the whole product, from $9 a month for the first two months, then $29. If a business running ServiceTitan also uses QuickBooks, Stripe, or another tool Trophy Jar already connects to, the same invoice or payment event can trigger the request, by text or email, without touching ServiceTitan’s own add-on at all.
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Trophy Jar asks every customer for a review automatically, from $9 a month.Start now
Automate review requests the moment a job or invoice closes: Start for $9/month