Jobber as a CRM
Jobber is sold as field service software, not as a CRM. It still holds most of what a service business would want from one. Whether that is enough comes down to one thing: do you sell, or do you just schedule the work that already came in?
The client record
Every client record carries properties, contact details, quote history, job history, invoices, payments and notes. The crew sees that history on site. That is the part that earns its keep when someone on the doorstep asks why the gate code changed. For a business that gets found, quotes and schedules, that is a CRM.
The sales side
No pipeline stages. No deal values, no lead scoring, no sequences, no marketing automation. So if you run outbound, chase commercial contracts, or need to know how many quotes are sitting at ‘sent’ versus ‘negotiating’, Jobber will not tell you.
The honest answer
Residential home service, where jobs come in and go back out: Jobber alone. Commercial work, long sales cycles, several people signing off: you will end up with a real CRM alongside it, usually HubSpot or Pipedrive, with Jobber running delivery.
The follow-up neither one does
A CRM tracks the customer. Jobber schedules the work. Neither one asks for the Google review afterwards, and that is the thing that brings the next customer in. Trophy Jar does, automatically, off the completed job. 100 texts a month are included on the $9 plan and 1,000 on the $19 plan, sent from your own local number. For US businesses we handle the 10DLC brand and campaign registration.