Jobber Client Hub
Client Hub is the side of Jobber your customers see. Quotes to approve, invoices to pay, appointments to confirm. It is not the login your crew works in, and there is no password on it at all.
Customers never make a password
There are no passwords. Jobber uses email-based authentication instead, so your customer gets a link by email or text and clicking it opens their hub. If more than 14 days have passed since you last sent one, they are asked to confirm their email address, or the last four digits of their phone number, before it opens.
Nothing for them to forget. Nothing for you to reset.
Inside the hub
They can approve or decline a quote, look at upcoming and past appointments, see an invoice and pay it, read back through their service history, and ask for more work. Your Client Hub settings control what actually shows up, so anything that does not fit how you sell can be turned off.
Approval and payment are peak goodwill
A customer who has just approved a quote or paid an invoice in Client Hub is as warm as they will ever be. It is the highest-converting moment to ask for a review. It passes in a few hours.
Ask while they are still holding the phone
Trophy Jar watches Jobber for the completed job or the paid invoice, then asks that customer for a Google review immediately, by text or email. 100 texts a month are included on the $9 plan and 1,000 on the $19 plan, sent from your own local number. For US businesses we handle the 10DLC brand and campaign registration.