GoHighLevel Support
GoHighLevel runs support 24/7 on +1 (888) 732-4197. There is also in-app chat, email tickets, and something most platforms do not offer: live Zoom rooms where an agent shares a screen with you.
Every way to get help
| Channel | How to reach it | Best for |
|---|---|---|
| Phone | +1 (888) 732-4197, 24/7 | Billing, account access, anything urgent |
| Live chat | Blue question-mark bubble, top right, when logged in | Quick how-do-I questions |
| Ticket | Raised in-app, answered by email | Anything needing a paper trail |
| Zoom room | Join the queue from the help menu | Something you need to be shown |
The Zoom rooms are the underused one. For a configuration problem you cannot describe in writing, waiting in that queue beats three rounds of email.
Checking for an outage
Before you open a ticket, check whether the platform itself is down. Status issues usually show in the community and on the status page faster than support can confirm them, and there is no point spending an hour on a login problem that is really an incident.
One less thing to raise a ticket about
Trophy Jar connects to GoHighLevel once and then runs itself. Trigger fires, the customer gets a Google review request, the follow-up chases the ones who went quiet. With GoHighLevel we send from the number you already use in GHL, so your customer sees the same number they have been texting all along and nothing lands in a second thread.