Birdeye vs NiceJob: The Honest Verdict
Neither one will trigger on any status in your own tools or include widgets on every plan. Here is what each one really costs, what users complain about, and the third option that asks for your reviews on its own.
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Birdeye, NiceJob, or neither?
Birdeye and NiceJob are aimed at different businesses, and one of them is probably right for you. Here is the honest read on all three.
Birdeye
From about $299 a month per location
Multi-location businesses that want reviews, messaging, webchat and listings in one contract. The catch: you cannot see a price without talking to sales.
NiceJob
From $75 a month
Home service businesses that want review collection handled for them with very little setup. The catch: reviewers repeatedly flag limited customisation of request templates and timing.
Trophy Jar
$9/month, then $29
It asks every customer the moment a job, invoice, deal or order hits the status you choose, follows up with anyone who forgets, and stops the second they review. All 13 integrations and 7 widgets on every plan.
Start for $9/monthBirdeye vs NiceJob vs Trophy Jar
| Trophy Jar | Birdeye | NiceJob | |
|---|---|---|---|
| Starting price | $9/month | From ~$299/mo per location | From $75/month |
| Pricing published openly, no sales call | |||
| No annual contract or lock-in | |||
| Asks your customers automatically | |||
| Triggers on any status in your tools, not a fixed list | |||
| Follow-ups that stop the second they review | |||
| Route unhappy customers privately first | |||
| Reviews land on Google | |||
| Photo and video reviews | Plan dependent | ||
| Review widgets for your own site | 7 widgets | Plan dependent | Limited |
| Native integrations on every plan | 13 | Plan dependent | Plan dependent |
| Free migration, done for you | |||
| Live within 2 business days | Onboarding process | Onboarding process |
Birdeye does not publish pricing. Commonly reported plans are $299 Starter, $349 Growth and $449 Dominate, each priced per location and usually billed on a 12 month contract. Text message carrier fees sit on top. NiceJob publishes $75 a month for Reviews and $125 for Pro. The price scales with your customer count, reported at $95 for 2,501 to 5,000 customers, $145 up to 9,999 and $290 beyond that. NiceJob Sites is a separate $99 a month plus a $199 setup fee. Checked July 2026.
The number on the pricing page is not the number you pay
Contracts, per-location pricing and add-on fees are where the real cost hides.
Birdeye
From about $299 a month per location
Birdeye does not publish pricing. Commonly reported plans are $299 Starter, $349 Growth and $449 Dominate, each priced per location and usually billed on a 12 month contract. Text message carrier fees sit on top.
12 month contract that auto renews
NiceJob
From $75 a month
NiceJob publishes $75 a month for Reviews and $125 for Pro. The price scales with your customer count, reported at $95 for 2,501 to 5,000 customers, $145 up to 9,999 and $290 beyond that. NiceJob Sites is a separate $99 a month plus a $199 setup fee.
Monthly plans
Trophy Jar
$9/month
Launch is $9 a month for your first two months, then $29. Growth is $19 then $49. Every integration and all 7 widgets are on every plan, and we migrate you across for free.
No contract, cancel any time
What Birdeye and NiceJob customers actually say
Sales pages do not mention this part, so here it is, quoted from public reviews with names and links attached.
Birdeye
Auto renewal and cancellation
known unhappy customers
3.4 out of 5 on Trustpilot, from 665 public reviews. Check it
The complaint that repeats most often is not the product, it is getting out of the contract.
The drawbacks
- You cannot see a price without talking to sales.
- Requests fire off a fixed set of hooks rather than any status your tools already track.
- Photo and video reviews, widgets and integrations are all plan dependent.
- The annual contract auto renews, and the cancellation window is narrow.
In their own words
“Predatory auto-renewals and impossible cancellation barriers”
Susan Russell, in a public 1-star review on Trustpilot“Buyer Beware: Cancellation Is a Nightmare”
Carter C, in a public 1-star review on Trustpilot“DO NOT SIGN ON!!”
Juliana B., in a public 1-star review on Trustpilot
NiceJob
Control over timing and templates
4.9 out of 5 on Software Advice, from 181 public reviews
Check itBeing straight about this one: NiceJob rates well, 4.9 from 181 public reviews, and its complaints are about limits rather than billing or contracts.
The drawbacks
- Review request templates offer limited customisation, which restricts branding and personalisation.
- Automation rules lack advanced conditional logic, so complex workflows are hard to build.
- Relying on CSVs makes adding customers one at a time frustrating.
- The platform gets clunky once you are running multiple locations.
In their own words
“Quite costly for a small business.”
Tracy Arrington, business owner, in a public review on TrustRadius“Their customer service team needs to be improved”
Software Advice reviewers, in the aggregated cons on Software Advice“The web app when interacting with the device on mobile has been slow/buggy.”
Michael P., facilities services, in a public review on Software AdviceKnown unhappy customers counts the people who left a 1 or 2 star public review, so it is a floor rather than an estimate. Quotes are verbatim from public reviews, shown with the reviewer name and linked to the source so you can check them yourself. They are individual opinions, not our verdict on either company. Figures were checked in July 2026 and move over time.
When each one is genuinely the right call
We are not going to pretend Trophy Jar wins every scenario. If one of these fits you better, buy it.
Pick Birdeye if
Multi-location businesses that want reviews, messaging, webchat and listings in one contract.
- The suite is genuinely broad: mass texting, webchat, surveys, listings management and a shared inbox.
- Per-location dashboards, roles and reporting that hold up across dozens of sites.
- Listings management across a large directory network bundled in with reviews.
- It actually answers its unhappy customers in public, which is more than most of its rivals manage.
Pick NiceJob if
Home service businesses that want review collection handled for them with very little setup.
- Genuinely well liked. Its user ratings are among the strongest in this group.
- Setup is guided and hands off, which suits owners who do not want to configure anything.
- Websites and booking products sit alongside reviews if you want them bundled.
- Honest pricing published on the site, no sales call needed.
What neither Birdeye nor NiceJob will do for you
This is the gap both of them leave, and the reason people comparing the two end up on a third option.
It asks on anything your tools track
Not one fixed trigger. Any status your CRM, invoicing, payments or job software already exposes can fire a request: deal won, invoice paid, job closed, order shipped, matter settled.
7 widgets to show the proof off
Carousel, wall of love, badge, live feed and more, on every plan, so the reviews you collect start selling on your own site.
All 13 integrations, every plan
Nothing is gated behind a higher tier, and we add at least one new integration a week.
We move you across, free
Requests, timing, routing, widgets and integrations rebuilt exactly as you had them, live within two business days, with reviews still collecting the whole time.
Switching is not your job. It is ours.
You sign up. We do everything else, end to end, and you keep collecting reviews the entire time.
You sign up. That is your part.
No exports, no spreadsheets, no support tickets, no onboarding calls. Tell us what you are on today and hand the rest to us.
We rebuild everything, exactly as it was.
Your review requests, follow-up timing, sentiment routing, widgets and every integration, set up the way you already had it. You do nothing.
Live within two business days.
Nothing pauses, so no customer notices a thing. What you notice is more reviews landing, a rating that climbs, all without burning your wallet.
It runs on the tools you already have
Connect once and every finished job, paid invoice or won deal asks for a review on its own.
Every finished job turns into a review request before your van leaves the driveway.
Every paid invoice becomes a review request, so getting paid also grows your rating.
Each successful charge quietly asks for a review, so proof grows alongside revenue.
Won deals become public proof automatically, with nothing added to your team's checklist.
Reviews collect themselves off the invoices you were already sending.
Every won opportunity asks for itself, so your clients watch their reviews stack up.
It all runs off what your tools already track. If you can see it in your tool, you can ask for a review on it.
Common Questions
Is Birdeye or NiceJob better for getting more Google reviews?+
Birdeye is built for multi-location businesses that want reviews, messaging, webchat and listings in one contract. NiceJob is built for home service businesses that want review collection handled for them with very little setup. On the specific job of getting reviews to appear on Google without you chasing anyone, neither one will trigger on any status in your own tools or include widgets on every plan. Trophy Jar triggers off any status your existing tools already track, follows up with the people who forgot, and stops the moment someone reviews.
How much do Birdeye and NiceJob actually cost?+
Birdeye does not publish pricing. Commonly reported plans are $299 Starter, $349 Growth and $449 Dominate, each priced per location and usually billed on a 12 month contract. Text message carrier fees sit on top. NiceJob publishes $75 a month for Reviews and $125 for Pro. The price scales with your customer count, reported at $95 for 2,501 to 5,000 customers, $145 up to 9,999 and $290 beyond that. NiceJob Sites is a separate $99 a month plus a $199 setup fee. Trophy Jar is $9 a month for your first two months, then $29, published on the site with no sales call and no contract.
What do people complain about most with Birdeye and NiceJob?+
For Birdeye, the recurring theme is auto renewal and cancellation. For NiceJob, it is control over timing and templates. We have quoted the public reviews on this page with the reviewer names so you can go and read them yourself rather than take our word for it.
Is there a cheaper alternative to Birdeye and NiceJob?+
Trophy Jar starts at $9 a month, but the reason to switch is not the price. You can ask on anything your tools already track instead of a short fixed list, collect photo and video reviews, use all 13 integrations on every plan, and show the results with 7 widgets.
Do you migrate me across from Birdeye or NiceJob?+
Yes, free, on every plan. You sign up and tell us which one you are leaving. We rebuild your requests, timing, routing, widgets and integrations and hand it back running. Most switches are live within two business days, and requests keep going out throughout so there is no gap.
Is there a contract?+
No annual contract and no lock-in. Cancel whenever you want. There is no free trial, the paid trial simply starts at $9.