These Terms and Conditions (“Terms”) constitute a legally binding agreement between n-frames, LLC (“we,” “us,” or “our”) and you (“Merchant” or “you”), governing your access to and use of the Trophy Jar review automation platform (the “Service”). By creating an account or otherwise using the Service, you agree to be bound by these Terms.
Plain-English Summary
Trophy Jar is a software-as-a-service (SaaS) platform that enables small businesses to automate the collection, management, and display of customer reviews. The Service includes:
2.1 You must provide accurate, current, and complete information when creating your account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
2.2 You agree to notify us immediately at support@trophyjar.com if you suspect unauthorised access to or use of your account.
2.3 We reserve the right to suspend or terminate accounts that we reasonably believe are being used fraudulently or in violation of these Terms.
3.1 The Service is offered on a subscription basis. Applicable fees and billing cycles are presented at the time of purchase and on our pricing page.
3.2 All fees are exclusive of applicable taxes. You are responsible for all taxes associated with your subscription.
3.3 Subscription fees are billed in advance on a recurring basis. By providing a payment method, you authorise us to charge that method for all applicable fees on the billing date.
3.4 Payments are processed by Stripe. Your payment information is subject to Stripe’s privacy policy and terms of service. We do not store your full payment card details.
3.5 If a payment fails, we will make reasonable attempts to notify you. Continued non-payment may result in account suspension.
3.6 We may modify our pricing at any time. We will provide at least 30 days’ advance notice of any price increases. Continued use after the effective date constitutes acceptance of the new pricing.
You may cancel your subscription at any time with no cancellation fees or penalties. Upon cancellation, you will not be charged again. Your account remains active until the end of the current billing period.
If you are unhappy with the Service for any reason, you may request a refund of your most recent charge at any time. See our Refund Policy for full details.
5.1 You may use the Service only for lawful business purposes and in accordance with these Terms and all applicable laws and regulations.
5.2 You agree NOT to:
5.3 You are solely responsible for ensuring your use of the Service complies with all applicable laws, including anti-spam laws (CAN-SPAM, CASL, GDPR) and the terms of any connected Platform Partners.
6.1 The Service integrates with third-party platforms via APIs and OAuth. Your use of these integrations is subject to the terms of service and privacy policies of the respective platforms.
6.2 You represent and warrant that you have the right to authorise our access to your connected platform accounts.
6.3 We are not responsible for the availability or functionality of third-party platforms or APIs.
6.4 We access only the data scopes you authorise and use that data solely to deliver the Service.
6.5 You may disconnect any integration at any time. We will delete associated data within 30 days of disconnection.
7.1 You retain all ownership rights to your data, including customer contact information and review content.
7.2 By using the Service, you grant us a limited, non-exclusive, royalty-free licence to process and store your data solely to provide the Service.
7.3 You represent and warrant that you have obtained all necessary consents to submit customer contact information to the Service for the purposes of review solicitation.
7.4 We may use anonymised, aggregated data to improve our products and publish industry benchmarks, provided such data cannot identify you or your customers.
8.1 By using the review request email features, you agree to comply with all applicable anti-spam and email marketing laws, including CAN-SPAM, CASL, and GDPR.
8.2 You represent and warrant that all End Customers receiving review requests have a pre-existing business relationship with you and have not opted out of communications from you.
8.3 All review request emails sent through the Service include a compliant unsubscribe mechanism. You must honour opt-outs promptly.
9.1 The Service and all related software, design, trademarks, and documentation are the exclusive property of n-frames, LLC and are protected by applicable intellectual property laws.
9.2 You retain full ownership of your business name, logo, and any content you upload or create through the Service.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. WE DO NOT GUARANTEE ANY SPECIFIC BUSINESS OUTCOMES, INCLUDING INCREASES IN REVIEW VOLUME, RATINGS, OR REVENUE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
You agree to indemnify and hold harmless n-frames, LLC and its personnel from and against any claims arising out of:
13.1 You may cancel at any time through your account dashboard or by contacting us.
13.2 We reserve the right to suspend or terminate your access immediately if you breach any material provision of these Terms, or if we are required to do so by law or Platform Partner policy.
13.3 Upon termination, we will retain your data for 90 days, during which you may request an export. After 90 days, your data is permanently deleted.
We reserve the right to modify or discontinue the Service at any time. We will provide reasonable advance notice of any material changes or discontinuation. If we discontinue the Service, subscribers will receive a pro-rated refund for any unused subscription period.
These Terms are governed by the laws of the State of California, United States. Any unresolved disputes shall be settled by binding arbitration conducted in English in Covina, California.
Entire Agreement: These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us regarding the Service.
Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
Assignment: You may not assign your rights under these Terms without our prior written consent.
n-frames, LLC
Email: support@trophyjar.com
Website: https://trophyjar.com
Covina, California