Worth a quick disambiguation first: this is **OvationUp**, the restaurant guest-feedback and reputation platform, not the unrelated insurance company that also uses the name Ovation. OvationUp rates very well where data exists: 4.9 stars on Capterra, though from a small sample of 19 reviews.
Pricing runs around $99 a month. There isn’t much public complaint data to point to here, a genuinely thin review base rather than a spotless record, so it is hard to say with confidence what the common friction points are.
Built for restaurants only, not every business
OvationUp’s narrow restaurant focus is also its limit: a business outside food service has no path in. Trophy Jar works the same way across any service or product business.
Transparent pricing, SMS included from day one: See Trophy Jar pricing