SOCi is a real multi-location marketing and reputation platform built for brands managing many locations at once, and it rates reasonably well: 4.5 stars across both Capterra (251 reviews) and Trustpilot (115 reviews).
The catch most reviewers run into before they even sign up: SOCi does not publish its pricing. It is demo-only, which several industry writeups call out directly, since customers tend to assume the worst when a price isn’t shown up front. Once inside, recurring complaints on G2 and Software Advice mention posting and content-sharing bugs, support that is slower than expected, and customization that doesn’t go as deep as some teams need.
A simpler alternative for the reviews piece specifically
SOCi does a lot: social posting, listings, and reputation together, which is exactly why its pricing has to be a sales conversation. If what a business actually needs is automated review requests, not a full multi-location marketing suite, Trophy Jar does that one job with pricing published on the homepage, not gated behind a demo.
Transparent pricing, SMS included from day one: See Trophy Jar pricing