Email open rates have never been Trophy Jar’s only path to a review, and now they are not the only option at all: review requests can go by text message or email, whichever the customer prefers, included from the lowest plan with no extra tier to unlock it.
Texts send from a dedicated local number the business chooses, not a shared shortcode, so replies feel like they are coming from the business itself. Local numbers are available in both the US and Canada, and a number can be purchased for almost any other country too. For US numbers, Trophy Jar handles 10DLC brand and campaign registration end to end, the paperwork most SMS tools push onto the business, so there is nothing extra to file.
Most review-automation tools treat SMS as an upsell, something unlocked only on a higher tier. Trophy Jar includes it from the lowest plan, because a customer should not get a worse version of the product just because of which plan a business happens to be on.
Turn on text requests: Start for $9/month