First, the name: Sitejabber’s seller-facing product has rebranded to **SmartCustomer**. The dashboard tool itself rates reasonably well under that name, 4.4 stars on Capterra and Software Advice (65 reviews), with tiered plans (Liftoff, Accelerate, Ascend) sized by monthly review-request volume.
The part worth knowing before relying on it: the Sitejabber review platform itself carries a serious, independently corroborated complaint. Trustpilot shows 1.6 stars from 311 reviews, and a BBB complaint plus a separate Capterra review both describe the same specific issue: positive reviews getting removed while contested negative reviews stay up. That is not one disgruntled customer, it is the same complaint from unconnected sources.
Reviews that land where you choose, and stay there
Trophy Jar sends reviews to Google, your own site, or wherever you pick, never to a platform you don’t control the moderation of. SMS included from the lowest plan too.
Transparent pricing, SMS included from day one: See Trophy Jar pricing