A customer who pays monthly should not get a review request every single month, unless the business actually wants that. Trophy Jar now gives full control over review request frequency: once ever, every qualifying job, alternating, or a fixed cadence.
That last option matters most for subscriptions and retainers, where a business might want to ask every 3 months rather than on every invoice. The setting also skips anyone who already submitted a review, so nobody gets asked twice for nothing.
The right setting really does depend on the business: a one-time home renovation probably only ever needs a single ask, while a gym or a subscription box might reasonably ask every few months as the relationship continues. Trophy Jar leaves that choice to the business rather than forcing one rule onto every kind of customer relationship.
Set your own frequency: Start for $9/month